Terms of service

Welcome to The Dusky Rose. By accessing or using our website, you agree to follow the terms and conditions listed below. Please read them carefully before making any purchase.

1. General

  • These Terms & Conditions apply to all visitors, customers, and users of our website.

  • By using our site, you confirm that you are at least 18 years old or using the website under adult supervision.

  • We reserve the right to update or modify these terms at any time.

2. Products & Pricing

  • We strive to display product colors and details as accurately as possible, but slight differences may occur due to screen resolutions.

  • All prices are listed in INR (Indian Rupees).

  • Prices, discounts, and offers may change without prior notice.

3. Orders & Payments

  • Once an order is placed, you will receive a confirmation email/message.

  • Orders cannot be modified once processed.

  • Payments must be made through approved and secure payment gateways.

  • COD may be available on selected locations/products (if enabled by store).

4. Shipping & Delivery

  • We aim to process and ship orders within the estimated timeline shown at checkout.

  • Delivery times may vary based on location, courier delays, or unforeseen circumstances.

  • Customers must provide accurate shipping details. Incorrect information may cause delays.

(If you want, I can also create a full separate “Shipping Policy” page.)

5. Return, Refund & Exchange

  • Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

  • Products must meet the return conditions (unused, unworn, original packaging, tags attached).

  • Shipping charges (if any) are non-refundable.

6. Cancellation Policy

  • Orders can be cancelled only before shipping.

  • Once shipped, cancellation isn’t possible.

7. Intellectual Property

  • All content on the website — including images, text, graphics, logos, and designs — is the property of The Dusky Rose.

  • You may not copy, reproduce, or use any material without permission.

8. Customer Responsibilities

By using the website, you agree:

  • Not to misuse the platform

  • Not to attempt fraud or unauthorized transactions

  • Not to violate any law or rights of others

9. Limitation of Liability

  • The Dusky Rose is not responsible for any:

    • Delays in delivery by courier partners

    • Minor variations in color or fitting

    • Losses caused by misuse of products

  • Our maximum liability is limited to the amount paid for the product.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, services, or privacy practices.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be handled in courts located in Ludhiana, Punjab.

12. Contact Information

The Dusky Rose
B-28, 24/241, Parkash Nagar, Street No. 4,
Opp. Jawadi Bridge, Ludhiana, Punjab
📞 (+91)-7888576467
📧 store@theduskyrose.com