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At The Dusky Rose we operate an exchange-only policy — no cash refunds. If a piece isn't right, we'll exchange it for a different size or style within 7 days of delivery.

How to raise an exchange

Please include your order number, the reason for exchange, and clear photos of the item. Exchange requests without a stated reason cannot be processed.

Terms & conditions

  • Exchange must be requested within 7 days of delivery.
  • The item must be unused, unworn and unwashed, in its original condition.
  • All tags, labels and original packaging must be intact. Items with removed tags are not eligible.
  • A reason for the exchange must be submitted with the request.
  • Every returned item passes a quality check after pickup; the exchange ships only after it clears.
  • One exchange per item. Replacements are subject to stock availability — if your size or chosen style is unavailable, we'll issue store credit.
  • If exchanging to a higher-priced style, the difference is payable; if lower, the difference is issued as store credit.
  • For hygiene reasons, earrings and other accessories cannot be exchanged unless they arrive damaged.
  • Discounted items are exchangeable for a different size of the same style only.

Reverse pickup

We arrange doorstep pickup of the item being exchanged. A pickup charge of ₹100 is borne by the customer, payable/adjustable when the exchange is processed.

Damaged or wrong item received?

Tell us within 48 hours of delivery with photos or a short video — we'll replace it free of charge, including pickup.

Contact

The Dusky Rose
B-28, 24/241, Parkash Nagar, Street No. 4,
Opp. Jawadi Bridge, Ludhiana, Punjab
+91 78885 76467 · store@theduskyrose.com